Call No.: HQ1064 Uni.Ca
Drawing attention to the United States’ aging population and the many adult children who are undertaking the primary care for their aging parents, this documentary underscores today’s struggle to keep parents at home, tensions between siblings and social, as well as cultural and economic issues.
(OPAC)
Archive for February, 2009
Caring for your parents
February 23, 2009
Handling upset customers
February 23, 2009
Call No.: HE8788 Han
One of the toughest challenges for call centre operators is dealing with an upset and emotional customer. They should be resourceful when offering plans or solutions, and should try to work out what the customer needs, and make sure to listen sympathetically, apologise, take responsibility now, outline the plan to help and gain customer agreement.
(OPAC)
Complete A-Z media & film studies handbook
February 23, 2009
Call No.: P87.5 Com
Covering ideas, terms and concepts from the media and film discipline, this book is a handy reference. (OPAC)
Creating games : mechanics, content, and technology
February 23, 2009
Call No.: QA76.76 Cog.Mc
Understand the disciplines underlying the different roles of a game development team and how these roles interact with this book. (OPAC)
Sales 2.0 : improve business results using innovative sales practices and technology
February 23, 2009
Call No.: HF5438.35 Scl
What is Sales 2.0 and how does it differ from traditional marketing concepts? This book will show you why it is imperative for organizations to adopt the Sales 2.0 mindset and how four businesses have reaped the rewards of such a changeover. (OPAC)
Problem-based learning and creativity
February 23, 2009
Call No.: LB1027.42 Pro
By turning problems from negative stumbling blocks into challenges that inspire creative out-of-the-box thinking, PBL is widely seen as an effective teaching method. How can it be incorporated into teaching, and how can existing methods be improved? This book takes a look at some of these issues. (OPAC)
Tomorrow’s tourist : scenarios & trends
February 23, 2009
Call No.: G155 Yeo
What will be the holiday market be like by 2030? This book explores these issues and more. (OPAC)
Can’t remember what I forgot : the good news from the front lines of memory research
February 23, 2009
Call No. : RC394 Mem.Ha
Written in a way that enables readers to better understand the issues involved, this book looks at Alzheimer’s from the point of view of someone who was worried about her own susceptibility to the disease. (OPAC)
Informed advocacy in early childhood care and education : making a difference for young children and families
February 23, 2009
Call No.: LB1139.25 Kie
Aimed at inspiring advocates amongst early childhood educators, this book highlights various contexts for advocacy, and shows you how you can develop an advocacy agenda. (OPAC)
Real world Camera Raw with Adobe Photoshop CS4
February 23, 2009
Call No.: TK5105.8885 Adp.Fr
Find yourself debating the age-old RAW vs JPEG debate? This book gives you more reasons to shoot in RAW. And it is not simply so that you can change the colour cast! Pick it up to find out more. (OPAC)
